Privacy Policy
Care Promise Limited is committed to protecting and
respecting your privacy. This Privacy Policy explains how
we collect, use and protect your personal information when
you use our website or contact us regarding our services.
We protect your personal information and respect your privacy rights.
We use appropriate security measures to keep your information safe.
You have control over your personal information and how it is used.
We are open about how we collect, use and protect your data.
We may collect and process the following information:
- Name
- Address
- Telephone number
- Email address
- Information submitted through our contact forms
- Information relating to care enquiries
- Website usage data through cookies and analytics
We use your information to:
- Respond to enquiries and requests
- Provide information about our services
- Arrange care assessments
- Deliver and manage care services
- Improve our website and services
- Meet our legal and regulatory obligations
We process personal information under one or more of the following lawful bases:
- Consent
- Contractual necessity
- Legal obligation
- Legitimate interests
We do not sell your personal information.
We may share information with:
- Healthcare professionals involved in your care
- Regulatory bodies such as the Care Quality Commission (CQC)
- Professional advisers
- Service providers who support our business operations
- Law enforcement agencies where required by law
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, regulatory and contractual requirements.
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of information where appropriate
- Request transfer of your information
- Restrict or object to processing
- Withdraw consent where processing is based on consent
To exercise your rights, please contact us using the details on this page.
Who We Are
Care Promise Limited
-
St Bernard's House 23 Broad Street
Stafford
ST16 2DE - 01785 227792
- info@carepromise.co.uk
Other Information
Cookies
Our website may use cookies to improve your browsing experience and analyse website traffic.
You can control cookies through your browser settings.Please see our Cookie Policy for further information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
www.ico.org.uk
Changes To This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Last Updated
June 2026
Questions About Your Privacy?
If you have any questions about this Privacy Policy or how your information is handled, please contact our friendly team.